Twin33 is committed to protecting your personal information. This document clearly explains how we collect, use, store, and safeguard your data as a user of Malaysia's leading sports betting and casino platform.
This Privacy Policy outlines Twin33's data protection practices and applies to all users accessing our website, mobile app and services. By registering a Twin33 account, you agree to the terms set out in this document. We encourage you to read it in full so you have a clear understanding of your rights.
As a responsible betting platform, Twin33 only collects information necessary for legitimate purposes. The information we collect falls into two main categories — information you provide directly, and information collected automatically when you use our platform.
| Data Category | Type of Information | How It Is Collected |
|---|---|---|
| Identity | Full name, date of birth, gender, identity card number (MyKad) | Registration form / KYC verification |
| Relationship | Email address, phone number, residential address | Account Registration |
| Financial | E-wallet information (Touch 'n Go, GrabPay), transaction records | Deposit and withdrawal processing |
| Technical | IP address, browser type, device, operating system | Automatically upon access |
| Usage | Betting history, games played, active hours | Automatically via system log |
| Communications | Customer support chat records, user feedback | Live Chat, email, WhatsApp |
We do not collect sensitive data categories such as health information, religious beliefs, political views or biometric data unless specifically required for a legitimate identity verification process. Any additional data collection will be accompanied by a clear notice and will require your prior consent.
Twin33 uses your personal data solely for legitimate purposes directly related to the provision of platform services. We will not use your information for any undisclosed purpose without first obtaining your consent.
You may opt out of promotional emails at any time by clicking the "unsubscribe" link in any email we send, or by contacting our support team directly. Note: Essential transactional communications such as deposit and withdrawal confirmations cannot be opted out of, as they form part of our core service.
Twin33 does not sell, rent, or trade users' personal information to third parties for marketing or commercial purposes. However, there are limited situations where we need to share certain information to keep our services running smoothly.
All third parties working with Twin33 are required to maintain data protection standards equivalent to or higher than our own. We conduct regular reviews of third-party partners to ensure their ongoing compliance.
The security of your personal information is Twin33's top priority. We continuously invest in the latest security technologies and procedures to ensure your data is protected at all times — whether in transit or at rest on our servers.
While Twin33 takes all reasonable steps to protect your data, security also depends on your own actions. Never share your account password with anyone. Use a strong, unique password and enable 2FA in your account settings. If you suspect any suspicious activity on your account, contact Twin33 customer support immediately.
As a Twin33 user, you have certain rights regarding the personal information we hold about you. We respect these rights and will process any related requests within 14 business days. The rights available to you are as follows:
To submit any requests relating to your rights, please contact us by email at privacy@twin33.my stating the type of request and your account details. We may require identity verification before processing any request to ensure the security of your data.
Some data may not be fully erasable where we have a legal obligation to retain it — for example, financial records that must be kept for a minimum of seven (7) years under Malaysian tax and financial legislation. In such cases, we will inform you clearly.
Twin33 uses cookies and similar tracking technologies to enhance user experience, analyse website traffic and deliver more relevant content. Cookies are small text files stored on your device when you visit our website.
| Cookie Types | Purpose | Duration |
|---|---|---|
| Ensuring core website functions operate correctly — login, betting sessions, security | Session / 30 days | |
| Collects anonymous usage statistics to help us understand how users interact with the platform | 12 months | |
| Saving user preferences such as language, odds format and display settings | 12 months |
You can manage or disable cookies through your browser settings at any time. Please note that disabling essential cookies may affect the functionality of the Twin33 platform. Analytics and preference cookies can be disabled without significantly impacting your betting experience.
Twin33 retains your personal information only for as long as it is needed for the purpose for which it was collected, or as required by law. The table below outlines the standard retention periods for key data categories:
Once the retention period expires, data will be securely deleted or anonymised so that it can no longer be linked to any specific individual.
The Twin33 platform is strictly for individuals aged 18 and above. We do not intentionally collect or process personal information from minors. If we discover that a minor has provided us with personal information without their guardian's knowledge, we will take immediate steps to delete that information and close the account in question.
If you are a parent or guardian and believe that your underage child has registered a Twin33 account, please contact us immediately at support@twin33.my so that we may take the appropriate action.
The Twin33 platform may contain links to external websites operated by third parties. These links are provided solely for your convenience. Twin33 is not responsible for the content, privacy policies or security practices of any third-party websites. We recommend reading the privacy policy of any external site before submitting your personal information to them.
This Privacy Policy applies only to information collected through Twin33's official website and applications.
If you have any questions, concerns or complaints about how Twin33 handles your personal information, or if you wish to exercise any of the rights outlined in this Privacy Policy, please contact our Data Protection Officer (DPO):
Twin33 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or new service features. Any material changes will be communicated via email or a prominent notice on our platform. The "Updated" date at the top of this page indicates the current version of this document.
We don't just comply with the law — we believe data protection is the foundation of trust between a platform and its users
All data transmitted between your device and Twin33's servers is protected with 256-bit SSL — the same standard used by Malaysia's leading banking institutions such as Maybank and CIMB.
Our KYC process ensures that only the verified account owner can access and withdraw funds, protecting you against unauthorised access attempts by third parties.
Twin33 has never sold and will never sell users' personal information to advertisers or third-party data brokers. Your data is used solely to improve your experience on our platform.
You have full control over your data. Request access, update, or delete your information at any time through your account settings or by contacting our support team.
The Twin33 Privacy Policy is designed to comply with Malaysia's Personal Data Protection Act 2010 (PDPA). We ensure that all our data processing practices meet local legal requirements.
Twin33's security infrastructure is regularly audited by independent security firms. Penetration testing and vulnerability assessments are conducted to ensure there are no exploitable security gaps.
Your data is protected. Our platform is secure. Register now and enjoy Sports Betting, live casino, and jackpots with a welcome bonus of up to RM600 — easy deposits via Touch 'n Go, DuitNow, or FPX.